Booking Terms and Conditions

All users making exam bookings and attending our assessments and training courses are subject to the following terms and conditions. These include acknowledgement of a non-disclosure agreement between candidates and The Cyber Scheme.

Your booking may be cancelled if these conditions are not met. Please contact us if you have any queries.

THE CYBER SCHEME LTD
We are The Cyber Scheme Ltd, a company registered in England and Wales with company number 0868698. We operate the website www.cyberscheme.org. The term “The Cyber Scheme Ltd”, “Cyber Scheme”, “us” or “we” refers to the owner of the website whose registered office is Eagle Tower, Montpellier Drive, Cheltenham Gloucestershire GL50 1TA. The term “you” refers to the user or viewer of our website. Your access to and use of www.cyberscheme.org is subject to these terms and conditions. By using the website you are accepting these terms and conditions. If you refuse to accept these terms and conditions you will not be able to order any services from our site.

PURCHASE OF OUR SERVICES
By placing an order or submitting a form via this website, you confirm that you are legally capable of entering into binding agreements, 18 years of age or older and are accessing the website from your own account. By booking an exam, training course or applying for a Professional Title, you are entering into a contract with The Cyber Scheme. Services can be reserved online and an invoice will be generated 30 days before the commencement date. You may pay via debit or credit card via a button on the invoice, or by bank transfer using the details provided.

Exams and training courses will not be fully confirmed until payment has been processed. Please ensure the invoice is paid at least 10 days prior to the exam date. The review process for submitted Professional Title applications will begin once payment has been received.

THE AGREEMENT BETWEEN YOU AND THE CYBER SCHEME LTD.
Soon after placing an order on our website you will receive a receipt email from us acknowledging that we have reserved your booking. Your booking will only be fully activated once we have received payment, verified, accepted your order and subsequently sent you the acceptance confirmation via email. If you have questions or experience issues please contact us by email.

CANCELLATION / BOOKING CHANGE AND POSTPONEMENT TERMS AND CONDITIONS
Should you wish to cancel or postpone an exam or training course, you can do so at any time up until 24 hours prior to the exam or course taking place. To cancel or postpone please email with your booking reference, date of exam and type of exam. We will cancel your place and confirm.

Please see our cancellation policy below – we incur assessment, administration and location costs therefore we cannot offer a full refund within 21 days of the exam date. Refunds for online payments are processed via our payment gateway Stripe and may take several days to be credited back to your card. Refunds for invoice payments will be credited to the account the payment has been taken from.

Our cancellation/postponement policy is as follows:

Cancellations must be made in writing/by email to The Cyber Scheme 21 working days before the date of the assessment to obtain a full refund. A different candidate may be substituted at no extra cost. Details of the new candidate must be emailed here.

Bookings made within 21 days of an assessment cannot be refunded, but again a different candidate may be substituted at no extra cost.

Exams or training courses postponed by a candidate for any reason within 21 working days of the exam date will incur 50% of the total exam or training course cost, on top of the exam/training course cost for the new date.

If you make a personal (non-corporate) booking, it will not be confirmed until payment has been made. Please pay by BACS or by Stripe using the information on your invoice, within 72 hours of receipt. If you wish to split your payment to spread the cost, please reply to your confirmation email to discuss.
Non-payment of personal (non-corporate) bookings within 72 hours will result in the booking becoming void.

If a booking is made within 21 days of the assessment or training course start date, it must be paid in full before the booking can be confirmed.

VAT
Exams purchased are liable for VAT at 20%.

CERTIFICATION
Certificates will be issued upon successful completion of the exam, and are valid for three years. Digital and PDF forms will be emailed to the exam candidate, and are registered within our secure BlockMark environment allowing validity to be assessed via QR code technology. Certificates will not be issued if there is any outstanding payment.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS.
We reserve the right to revise and amend these terms and conditions from time to time and without notification, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order any of our services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

ETHICS
By taking an exam at The Cyber Scheme (either in person or remote), you are agreeing to abide by our code of ethics for candidates.

Non Disclosure Agreement

By signing our Terms and Conditions upon booking an exam, you are agreeing to the following non-disclosure agreement.

This Non-Disclosure Agreement (“Agreement”) is made between The Cyber Scheme Ltd and yourself, the exam candidate.

WHEREAS: The parties agree that in order to maintain the integrity of The Cyber Scheme’s examination process and meet National Cyber Security Centre requirements, all candidates undertaking The Cyber Scheme qualifications adhere to the following principals.

1. Definitions In this Agreement:

1.1 “Confidential Information” shall include but not be limited to:

Details of examination oral content;
Details of examination written content;
Details of examination technical content;
Details of the design and technical configuration of the examination rig;
Notes about the examination process (other than those openly published).

1.2 “Excluded Information” shall mean information:

That is or was in the public domain at the time it is or was supplied or made available to the parties and which could be obtained by any person with no more than reasonable diligence;
That enters or has entered into the public domain after that time otherwise than by reason of a breach of any obligations set out in this Agreement and which could be so obtained.

1.3 “Permitted Disclosure”

shall mean disclosure for a permitted purpose, to either party required in the course of their duties to receive and consider the same for such purpose, or with both parties’ prior written consent or to the extent that such disclosure is required by law, Order of any Court of competent jurisdiction, or of any relevant regulatory or governmental body and/or authority or of the listing rules and the Financial Services Authority.

2 Confidential Information

2.1 Both parties shall treat and safeguard all Confidential Information as strictly private and confidential
and take all steps necessary (including, but not limited to) those required by this Agreement to preserve such confidentiality;

2.2 Signatories will not disclose, divulge, communicate or reveal any Information about the examination process directly or indirectly to any person or other party unless it is Permitted Disclosure as set out below;

i. Take all reasonable measures to protect the confidentiality of The Cyber Scheme examination process and content;

ii. Not to provide coaching or provide guidance to any individual attending the examination based on personal experience of the exam;

iii. Not to make notes or produce a record of the exam after departing the formal examination environment (all notes taken during the exam are handed over to the examiner);

2.3 Both parties shall inform each other immediately (to the extent permitted by law) upon becoming aware or suspecting that any Confidential Information has been disclosed by the parties, or any other disclosure in contravention of this Agreement;

3 Evidence of breach of this Agreement

3.1 Upon receipt of evidence that this agreement has been broken appropriate action will be taken by The Cyber Scheme. The Cyber Scheme will instigate an investigation and you will be provided with details of the noncompliance and given the opportunity to respond. Subject to The Cyber Scheme determining that the breach of confidentiality did take place, appropriate sanctions may be applied including (but not limited to):

i. Revocation of ALL The Cyber Scheme qualifications held;

ii. Notification to the National Cyber Security Centre CHECK Service Owner and CE partner (IASME) as relevant;

iii. Notification to the other authorised examination bodies of the revocation of certification;

iv. Barring from taking any The Cyber Scheme qualifications for a period of up to five (5) years;

v. Legal action to recover loss of intellectual property and costs associated with technical/procedural changes necessary to the exam due to the breach of confidentiality.

4 Duration

The undertakings set out in this Agreement will continue in full force for a period of six (6) years subject only to Clause 1.2 above.

5 Remedies

In the event that the terms of this Agreement are breached, and damages would be an inadequate remedy, equitable release, including injunctions and specific performance, will be used as appropriate remedies for the enforcement of the terms of this Agreement.

6 Variation

No variation of this Agreement shall be effective unless in writing signed by a Director of The Cyber Scheme and agreed with both parties.

7 Governing Law and Jurisdiction

The terms and conditions of this Agreement are governed by and shall be interpreted in accordance with English Law. Each party irrevocably submits to the exclusive jurisdiction of the English Courts in relation to all matters arising out of or in connection with this Agreement.